Compliance and Legal – Sniffie https://www.sniffie.io AI-driven product pricing tool for Ecommerce Fri, 02 Feb 2024 12:40:14 +0000 en-US hourly 1 https://wordpress.org/?v=6.4.3 https://www.sniffie.io/wp-content/uploads/2022/05/cropped-New-Sniffie-Favicon-Blue-32x32.png Compliance and Legal – Sniffie https://www.sniffie.io 32 32 Navigering av Omnibus-direktivet: Vårt tillvägagångssätt för efterlevnad https://www.sniffie.io/blog/navigering-av-omnibus-direktivet-vart-tillvagagangssatt-for-efterlevnad/ Tue, 09 Jan 2024 13:38:47 +0000 https://www.sniffie.io/?p=68340 Du kan även läsa den här artikeln på engelska, franska eller tyska. Direktivet (EU) 2019/2161, även känt som Prismärkningsdirektivet eller Omnibusdirektivet, inför en ny artikel i direktiv 98/6/EG angående information till konsumenter om prissänkning. Information om att priset på en produkt har sänkts ska även innehålla uppgift om det tidigare pris som gällde före sänkningen. […]

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Du kan även läsa den här artikeln på engelska, franska eller tyska.

Direktivet (EU) 2019/2161, även känt som Prismärkningsdirektivet eller Omnibusdirektivet, inför en ny artikel i direktiv 98/6/EG angående information till konsumenter om prissänkning. Information om att priset på en produkt har sänkts ska även innehålla uppgift om det tidigare pris som gällde före sänkningen.

Med tidigare pris avses det lägsta pris som har gällt för produkten under de senaste 30 dagarna före prissänkningen. Om prissänkningen under denna tid har skett gradvis, avses i stället det pris som gällde före den första prissänkningen. Första stycket gäller inte för varor som snabbt kan försämras eller bli för gamla.

Huvudsyftet med Omnibus-direktivet är att förbättra konsumenternas skyddsrättigheter i hela Europeiska unionen, och det gäller alla e-handelsbutiker.

I denna artikel granskar vi de viktigaste punkterna i Omnibusdirektivet och utforskar vårt tillvägagångssätt för att förenkla e-handelns efterlevnad av denna lag.

Viktiga punkter i Omnibusdirektivet

  • Varje prisreduktion måste visas på e-handelns webbplats genom att visa både det tidigare priset och det nuvarande priset efter rabatten.
  • Det lägsta priset som registrerats under de 30 dagarna före kampanjen måste användas som referens för att tillämpa rabatten.
  • Vid successiva prissänkningar under en specifik period avser det tidigare priset det som gällde före den första sänkningen.
  • Anpassade/personliga priser, baserade på konsumentens köpbeteende, bör visas transparent.
  • Säljarinformation bör vara omfattande; kunder måste veta vem de faktiskt köper från.
  • Falska kundrecensioner eller rekommendationer är förbjudna; alla kundrecensioner måste vara autentiska.

Hur prissänkningar tillämpas

Innan du planerar en kampanj eller en prissänkning måste du se till att alla historiska priser är tillgängliga minst 30 dagar före kampanjdagen. Du bör kunna bevisa och visa dina tidigare priser från den senaste månaden om det begärs av dina lokala myndigheter.

Kom ihåg att om du för närvarande använder personlig prissättning måste du lämna information om dina tillgängliga listor till dina kunder. Konsumenter måste tydligt och direkt se om det visade priset endast gäller dem.

zalando omnibus price
Exempel på hur Zalando visar sina rabatter på sin webbplats (Källa: Zalando)

Gör din Shopify-butik överensstämmande med Omnibusdirektivet med några klick

Om du är en Shopify eller BigCommerce-säljare behöver du inte leta längre efter en snabb och effektiv lösning för dina kampanjer!

Omnibus Price-applikationen är fullt automatisk och visar det lägsta priset under 30 dagar när produkterna är nedsatta. Det lägsta priset under 30 dagar inkluderar Shopify-rabattkoder. Tidsramen för det lägsta priset och kampanjens varaktighet kan förlängas och justeras i enlighet med lagarna i din lokala lag.

Säkerställ Överensstämmelse med Prisvisning

Se till att följa Omnibusdirektivet när du sänker priset på dina produkter.

Omnibus App

Med Omnibus Pricing:

  • Få en direkt översikt
    • Med vår dynamiska översikt kan du snabbt se den juridiska statusen för alla dina produkter.
  • Förbli alltid i överensstämmelse
    • Genom integrationen kan du vara säker på att dina data alltid uppdateras.
  • Handla snabbt
    • Korrigera snabbt eventuella icke-överensstämmande priser på några sekunder.
  • Spara tid
    • Lägg automatiskt till dina Shopify-rabattkoder i det lägsta priset under de senaste 30 dagarna.

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Prepare for Black Friday 2023: 15-Point Checklist for Ecommerce Merchants https://www.sniffie.io/blog/prepare-for-black-friday-2023-ecom-merchants/ Fri, 27 Oct 2023 11:51:20 +0000 https://www.sniffie.io/?p=64294 Black Friday isn’t just any shopping day; it’s the grand stage for e-commerce merchants to shine. With careful planning and strategic execution, you can make the most of this bustling shopping extravaganza. To help you thrive in the frenzy, we’ve crafted a comprehensive Black Friday checklist with 15 tips to prepare as an e-commerce merchant. […]

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Black Friday isn’t just any shopping day; it’s the grand stage for e-commerce merchants to shine. With careful planning and strategic execution, you can make the most of this bustling shopping extravaganza. To help you thrive in the frenzy, we’ve crafted a comprehensive Black Friday checklist with 15 tips to prepare as an e-commerce merchant.

1. Plan Your Promotions in Advance:

Your Black Friday journey begins with strategy. Map out your promotions well ahead of time. Decide on the products you want to discount, calculate the optimal discount percentages (you can use software to do this efficiently!), and carefully determine the duration of the sales. This level of preparation will ensure that you not only attract customers but also effectively manage your inventory and resources.

plan sales strategy

2. Optimize Your Website for a Traffic Surge:

With hordes of eager shoppers headed your way, it’s vital to ensure your website can handle the influx. This means conducting thorough performance tests, fine-tuning load times, and simplifying the checkout process. By optimizing your site, you’re creating a smooth pathway for customers to explore, shop, and checkout effortlessly.

optimize website

3. Legal Compliance:

Especially in Europe due to the Omnibus Directive, adhering to legal requirements is paramount. All sales must have correct “compare at” prices displayed before the sale, usually the lowest price 30 days before the beginning of the discount campaign. Ensure that your pricing and marketing practices are in full compliance with European consumer protection laws to avoid legal issues and maintain trust with your customers.

omnibus price

4. Mobile Optimization for Seamless Shopping:

In the era of mobile shopping, your website should be a shopper’s trusted companion on their smartphones. It’s not just about being mobile-responsive; it’s about providing an impeccable user experience on smaller screens. Ensure that customers can effortlessly navigate your website and make purchases from their mobile devices. Mobile optimization is key to capturing the growing number of mobile shoppers.

5. Stock Up on Inventory:

Your inventory serves as the foundation of your Black Friday success. To meet the surge in demand, it’s crucial to take proactive steps. Increase inventory levels, secure supplier agreements, and develop a contingency plan for potential stockouts. A well-stocked inventory ensures that you can meet customer demand without disruptions, which is vital for a successful Black Friday.

6. Fine-Tune Your Shipping Strategy:

Your shipping strategy is the final chapter in the customer experience. It’s like wrapping your Black Friday gifts with care. Offer enticing shipping options, such as free or expedited shipping, and make sure to communicate clear delivery timeframes. Have a well-defined plan for addressing any potential shipping delays or disruptions.

7. Create Engaging Content:

Craft compelling content to promote your Black Friday sales. This encompasses well-written blog posts, attention-grabbing social media updates, and enticing email newsletters. Utilize high-quality images that showcase your products and persuasive copy that entices shoppers to explore further. Make sure that the content on your product pages is well demonstrated and well written.

8. Email Marketing Masterclass:

Segment your email list and send out targeted Black Friday email campaigns. Include sneak peeks of the deals and exclusive offers for subscribers. Make those inboxes irresistible!

9. Social Media Sensation:

Leverage your social media presence to build anticipation for your Black Friday deals. Create visually stunning posts and consider running paid advertising campaigns to expand your reach. Start a buzz that resonates with your audience, sparking anticipation for the upcoming sales event.

Release teasers and sneak peeks of your Black Friday deals in the weeks leading up to the event. This not only piques curiosity but also creates a sense of urgency among your customers, encouraging them to prepare for the big day.

10. Customer Support Readiness:

Prepare for the influx of inquiries and issues. Ensure your customer support team is well-prepared to address questions, concerns, and any issues promptly. A seamless shopping experience matters.

11. Monitor Website Analytics:

Keep a vigilant eye on website analytics, especially on Black Friday. Be ready to make on-the-fly adjustments based on real-time data to optimize your site’s performance and cater to evolving customer preferences. Data is you best friend!

12. Assess Your Payment Methods and Systems:

Take a closer look at your payment processing methods and systems to ensure they can handle the increased traffic and transactions during Black Friday. Verify that they are secure, efficient, and user-friendly to provide a smooth shopping experience for customers. Offering various payment methods could give access to shopping for more people.

13. Up-Sell and Cross-Sell:

Implement up-selling and cross-selling strategies to boost the average order value. Suggest complementary products or upgrades during the checkout process. Maximize every opportunity! Especially if you have specific products that you want to get out of your inventory as fast as possible.

14. Post-Purchase Engagement:

The customer journey doesn’t end at checkout; it’s an ongoing relationship. Engage customers after they make a purchase with follow-up emails, personalized product recommendations, and exclusive offers. This encourages return visits and builds the foundation for long-term customer loyalty.

15. Review and Analyze:

After Black Friday, take a close look at your performance and gather feedback. Identify what worked and what didn’t to inform your strategy for future sales events. Learn and adapt for sustained success.

Conclusion

Black Friday is more than a shopping day; it’s your chance to shine in the ecommerce arena. By following this enhanced checklist, you’ll be well-prepared to not only maximize your sales but also foster lasting customer engagement during this shopping extravaganza. Rise to the occasion, and let Black Friday be your time to thrive! 🚀

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The EU’s Omnibus Directive: Navigating the Tricky Waters of Diverse Interpretations https://www.sniffie.io/blog/omnibus-directive-poland-interpretations/ Tue, 22 Aug 2023 14:24:51 +0000 https://www.sniffie.io/?p=62617 Across the European Union, directives are set forth with a vision for unity and solidarity. By creating a shared framework, the goal is to bring 27 member countries closer, fostering an environment of trust and cooperation. However, the beauty of the EU lies in its rich diversity — from languages to cultures and from economic […]

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Across the European Union, directives are set forth with a vision for unity and solidarity. By creating a shared framework, the goal is to bring 27 member countries closer, fostering an environment of trust and cooperation. However, the beauty of the EU lies in its rich diversity — from languages to cultures and from economic structures to legal traditions. This plethora of differences, while enriching, can also lead to varied interpretations and implementations of directives, sometimes tilting the scales unfavourably for businesses in certain countries – For instance, the case of the Omnibus Directive Poland.

The Principle of Harmonisation and EU Directives

At the heart of the EU’s functioning lies the principle of harmonization. It’s about creating a unified set of rules across member states to ensure an equal playing field, particularly for the single market. Yet, it is crucial to note that directives, unlike regulations, are not directly applicable without local implementation. Member states are given the discretion to choose the form and method of implementation. As a result, countries often tailor these directives based on their unique national circumstances and requirements. In some cases, this can inadvertently disadvantage or support local businesses against other member states.

The Omnibus Directive: A comparison example of Finland and Poland

A salient example of this is the Omnibus Directive, particularly concerning the display of product prices – as the directive requires also other adds to the transparency. The directive mandates that all EU merchants display the 30-day lowest price when products are on discount, providing clarity on the product’s real value to the consumers and avoiding misleading price reductions.

In Finland, businesses comply with this rule and have the flexibility to adjust their prices downwards even during a campaign. They can still showcase the price before the campaign started as the 30-day lowest price. Additionally, the Finnish interpretation of the directive is that the 30-day lowest price should consider general discount codes, potentially lowering the lowest 30-day price point even further.

Contrastingly, Poland interprets the directive with more rigidity. Should a company decide to change the price during a promotional campaign, it must adjust the 30-day lowest price to reflect the most recent discounted rate, leaving less room for spontaneous marketing strategies. Especially in cases where markdown pricing is used to lower stock with ever increasing discounts. Furthermore, when it comes to discount codes, interpretations of Polish authorities are even stricter. All discount codes associated with a product must be factored into the 30-day lowest price calculation. This means that even discount codes that are directed to segmented groups, being even small, must be incorporated. Similarly, according to the guidelines issued in Poland, the Omnibus Directive is also to cover part of loyalty programs.

It is important to consider whether the strong differentiation of details from one member state to another, really serves to effectively protect the European consumer.

Also relevant is the fact that from very general provisions local authorities can interpret very far-reaching conclusions that may even be contradictory. The question may arise as to the legal status of these interpretations/guidelines.

 

The Implications for Competitive Positions Between Countries

Such varied implementations can inadvertently create imbalances in the competitive landscape. Companies in Finland enjoy more flexibility with pricing strategies and promotional campaigns. This freedom can lead to dynamic marketing tactics, helping businesses attract more customers. It could also mean that Finnish businesses might be able to offer better deals, potentially driving cross-border shopping and placing Polish merchants at a disadvantage.

On the other hand, the stricter Polish regulations might ensure greater transparency for consumers but could also stifle business innovation. Polish merchants might find it challenging to keep pace with their Finnish counterparts, leading to potential revenue losses and market share erosion.

In the grander scheme of things, as more directives come into play and as the EU continues to grow, it’s vital to address these discrepancies. Striking a balance between allowing nations to retain their unique identities and ensuring a level playing field for businesses is crucial for the continued success and solidarity of the European Union.

As the Omnibus Directive implementation continues in different countries, we will monitor and update the situation in our coming blog posts. 

 

Marcin Tomzak Ecommerce.legal

The blog post is written in co-operation with a Polish legal expert Marcin Tomczak from Ecommerce.legal. Marcin is an experienced legal professional who is helping with navigating the complexities of Ecommerce legalities in Poland.  

Marcin Tomczak
Owner Ecommerce Legal Poland

FAQ

Most frequent questions and answers​

The lowest 30-day price is the prior price before a discount. Finnish businesses can adjust their prices downwards during a campaign and still showcase the campaign’s starting price as the 30-day lowest price up to 60 days.

Poland’s interpretation is stricter than compared to Finland. If a business lowers its price during a campaign, the 30-day lowest price (also known as the Omnibus Price) must reflect this new discounted rate.

Yes, Finland’s interpretation includes general, widely available discount codes, which can further lower the 30-day price point.

 

Yes, Polish authorities require all discount codes associated with a product, even those targeted to specific groups, to be factored into the 30-day lowest price calculation.

Poland’s interpretation limits the effectiveness of some discount tactics, especially when using increasing discounts. Ever increasing discounts cannot use the prior 30-day price as the price anchoring object.

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Navigating the Omnibus Directive: Our Approach to Compliance https://www.sniffie.io/blog/navigating-the-omnibus-directive-our-approach/ Thu, 17 Aug 2023 10:21:51 +0000 https://www.sniffie.io/?p=62270 You can read this article in French or German. The Directive (EU) 2019/2161, also known as the Omnibus Directive, is a European Union directive aimed at strengthening consumer rights and promoting greater transparency by implementing sanctions to enforce these rights. The main objective of the Omnibus Directive is to enhance consumer protection rights across the entire European […]

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You can read this article in French or German.

The Directive (EU) 2019/2161, also known as the Omnibus Directive, is a European Union directive aimed at strengthening consumer rights and promoting greater transparency by implementing sanctions to enforce these rights. The main objective of the Omnibus Directive is to enhance consumer protection rights across the entire European Union, and it applies to all e-commerce stores.

It has now been over a year since the Omnibus came into effect. Are you among the online merchants who have successfully complied with this new directive?

In this article, we review the key points of the Omnibus directive and explore our approach to simplify online stores’ compliance with this law.

Key Points of the Omnibus Directive

  • Any price reduction must be displayed on the e-commerce website by showing both the previous price and the current price after the discount.
  • The lowest price recorded during the 30 days preceding the promotion must be used as the reference for applying the reduction.
  • In case of successive price reductions over a specific period, the previous price refers to the one in effect before the first reduction.
  • Customized/personalized prices, based on consumer buying behavior, must be displayed transparently.
  • Seller information must be comprehensive; customers must know who they are actually buying from.
  • Fake customer reviews or endorsements are prohibited; all customer reviews must be authentic.

How to Apply Promotions in Full Compliance

Before planning a promotion or a discount period, you must ensure that all historical prices are available for at least 30 days prior to the promotion date. You should be able to prove and show your past prices from the last month if requested by your local authorities.

Remember that if you are currently using personalized pricing, you have to disclose information about your available listings to your customers. Consumers must clearly and directly see if the displayed price applies only to them.

zalando omnibus price
Example of how Zalando displays their reductions on their website (Source: Zalando)

Make Your Store Compliant in a Few Clicks

If you are a Shopify or a BigCommerce seller, look no further for a quick and efficient solution for your promotions!

The Omnibus Price application automatically tracks and displays the lowest price over 30 days when products are on discount. The lowest price over 30 days includes Shopify discount codes. The timeframe for the lowest price and the campaign duration can be extended and adjusted in compliance with the laws of your country.

Ensuring Price Display Compliance

Make sure to adhere to the Omnibus Directive when reducing the price of your products.

Omnibus App

With Omnibus Pricing:

  • Get a direct overview
    • With our dynamic overview, quickly glance at the legal status of all your products.
  • Always stay compliant
    • Through the integration, you can be sure your data is always up to date.
  • Act swiftly
    • Quickly rectify any non-compliant prices in a matter of seconds.
  • Save time
    • Automatically add your Shopify discount codes into the lowest price of the last 30 days.

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5 Reasons Why Pricing Transparency is Important for Shopify Merchants https://www.sniffie.io/blog/5-reasons-for-pricing-transparency/ Wed, 19 Jul 2023 06:00:00 +0000 https://www.sniffie.io/?p=60801 Establishing trust with your customers is essential for long-term success. One crucial element of building trust is pricing transparency. As a Shopify merchant, being upfront and transparent about your pricing has numerous benefits, including fostering customer trust, increasing conversions, reducing cart abandonment, and building a loyal customer base. In this blog post, we will delve […]

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Establishing trust with your customers is essential for long-term success. One crucial element of building trust is pricing transparency. As a Shopify merchant, being upfront and transparent about your pricing has numerous benefits, including fostering customer trust, increasing conversions, reducing cart abandonment, and building a loyal customer base. In this blog post, we will delve into the significance of pricing transparency.

What is pricing transparency?

Price transparency refers to the practice of openly disclosing and providing clear information about the prices of goods or services to consumers. It involves ensuring that customers have access to accurate and comprehensive pricing details, including the base price, any additional fees or charges, and any applicable discounts or promotions.

1 – Building Customer Trust

Pricing transparency is a cornerstone of building trust with your customers. When you clearly communicate the prices of your products, customers feel confident in their purchasing decisions. They appreciate the openness and honesty, which helps establish your brand as trustworthy and reliable. By being transparent about pricing, you show that you value your customers and are committed to providing them with a positive shopping experience. Price transparency includes for instance, telling what the lowest price for the product has been, the cost of shipping, and more.

 

2 – Enhancing Customer Confidence

Customers often research and compare prices before making a purchase. When your pricing is transparent, it becomes easier for potential customers to compare your offerings with competitors. If customers find consistent and easily accessible pricing information on your Shopify store, they are more likely to trust your brand and choose you over competitors who may have hidden or unclear pricing structures. Transparent pricing helps instil confidence in customers and encourages them to complete their purchases.

Show your Omnibus price automatically

We keep an eye on the lowest prices for 30 days and dynamically show them on your website. Show off your discounted pricing with confidence!

sniffie omnibus pricing

3 – Reducing Cart Abandonment

One of the leading causes of cart abandonment is unexpected or hidden costs during the checkout process. When customers are surprised by additional fees, shipping costs, or taxes at the last moment, it can lead to frustration and abandonment of the purchase. By providing transparent pricing upfront, including any associated costs, you reduce the likelihood of unpleasant surprises during checkout. This transparency improves the overall shopping experience and helps minimize cart abandonment rates.

4 – Establishing Value Perception

Transparent pricing allows customers to understand the value they will receive for their investment. By clearly presenting the features, benefits, and price of your products, customers can make informed decisions based on the perceived value. Moreover, when customers perceive the value to be fair and aligned with the price, they are more likely to view your products positively and be satisfied with their purchases. Pricing transparency helps shape customers’ perception of the value they receive, reinforcing their satisfaction and encouraging repeat business.

5 – Building Customer Loyalty

When customers feel they are treated fairly and given complete information about pricing, they are more likely to develop a sense of loyalty towards your brand. Transparent pricing builds a foundation of trust and fosters long-term relationships with your customers. When customers trust your pricing practices, they are more likely to become repeat buyers, refer your store to others, and become brand advocates. This loyalty can significantly contribute to the growth and success of your Shopify store.

Conclusion

Pricing transparency is not just about displaying numbers; it is about building trust, fostering customer confidence, and creating a positive shopping experience. By being transparent about your pricing on your Shopify store, you establish credibility, reduce cart abandonment, and cultivate customer loyalty.

Make pricing information easily accessible, provide clarity on additional costs, and communicate the value customers can expect. When you prioritize transparency, you create a strong foundation for your brand, enabling sustainable growth and customer satisfaction.

Embrace pricing transparency as a fundamental principle of your Shopify store, and watch as it becomes a differentiating factor that sets you apart from the competition. Remember, transparency breeds trust, and trust is the bedrock of successful customer relationships.

We hope this blog post helps you understand the importance of pricing transparency and provides guidance on implementing it effectively in your Shopify store.

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Navigating Automation, Campaigns, and Regulations: Ensuring Fair Pricing Practices https://www.sniffie.io/blog/ensuring-fair-pricing-practices/ Mon, 19 Jun 2023 06:00:53 +0000 https://www.sniffie.io/?p=57587 Consumer rights, fair pricing, and fair commercial practices have become prominent topics in recent political discussions. Unfair pricing tactics, especially during campaigns like Black Friday, have raised concerns among consumers. As a retailer or eCommerce business, it is crucial to understand your pricing rights, particularly in light of regulations such as the EU’s Omnibus Directive. […]

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Consumer rights, fair pricing, and fair commercial practices have become prominent topics in recent political discussions. Unfair pricing tactics, especially during campaigns like Black Friday, have raised concerns among consumers. As a retailer or eCommerce business, it is crucial to understand your pricing rights, particularly in light of regulations such as the EU’s Omnibus Directive. Dynamic pricing, which involves changing prices regularly, requires careful planning to avoid disappointments and maintain ethical standards. Let’s explore the importance of fair pricing, compliance with regulations, and strategies to optimize campaign profitability.

Understanding the Significance of Fair Pricing

Maintaining fair pricing practices is vital to establish trust with consumers. Engaging in morally wrong activities, such as raising prices just before a campaign to create a misleading high comparison price, can damage your reputation and relationships with customers. It is essential to prioritize transparency and fairness in all pricing decisions.

Complying with the EU’s Omnibus Directive

The EU’s Omnibus Directive places specific requirements on retailers and eCommerce businesses regarding dynamic pricing. If you operate within the EU, it is crucial to familiarize yourself with the directive and its guidelines. For example, if you plan to raise prices for a campaign, it is recommended to do so at least 31 days before the campaign to ensure compliance.

Show your Omnibus price automatically

We keep an eye on the lowest prices for 30 days and dynamically show them on your website. Show off your discounted pricing with confidence!

sniffie omnibus pricing

Balancing Profitability and Campaign Planning

When considering raising prices for a campaign, it is crucial to conduct careful calculations and analysis to assess the potential consequences. While increasing prices can lead to higher profits during the campaign period, it’s important to evaluate the impact it may have on your overall profitability.

Having higher prices in the 30 days leading up to the campaign can affect customer perception and satisfaction. Customers may compare the current prices with the campaign prices and feel disappointed if they perceive a significant increase. This could result in a decline in sales or customer loyalty.

Raising prices for an extended period before the campaign may lead to missed sales opportunities and reduced profitability during that time. Customers who come across your products before the campaign might decide not to purchase if they find the prices unreasonably high.

To strike a balance, consider conducting a thorough analysis of your pricing strategy. Assess factors such as market demand, competitor pricing, and the perceived value of your products. Calculate the potential impact on sales volume and profit margins during the pre-campaign period and compare it with the expected gains during the campaign.

Remember, maintaining a positive customer experience and building trust are crucial for long-term success. It is important to approach pricing decisions with transparency and fairness, ensuring that customers perceive the value they receive for the price they pay. Regular monitoring, analysis, and adjustment of your pricing strategy will help you navigate the complexities of pricing actions during campaigns and maintain a profitable and satisfied customer base.

Optimizing Campaign Strategies

To navigate the pricing challenges posed by regulations and consumer expectations, consider diversifying your campaign offerings. Instead of relying solely on price adjustments, explore options to highlight different products or unique value propositions in your campaigns. This approach allows you to attract customers without solely relying on price differentials, ultimately enhancing the overall effectiveness of your campaigns.

Easy tips for Shopify and BigCommerce sellers

If you sell through Shopify, you have the opportunity to download simple apps to keep an eye on your campaigns and keep your prices within regulation. Take advantage of what has been created for you and reap the benefits of these apps!

  • Omnibus App: Omnibus Pricing App shows automatically the 30-day lowest price in your discount campaigns. The App tracks the running 30-day lowest price point & includes discount codes to make sure your discounted pricing is shown with 30-day lowest price. If you are a Shopify or a BigCommerce seller, look no further for a quick and efficient solution for your promotions!

 

  • Smart Sale & Campaign App: This app uses AI-driven pricing insights to choose right products for discount campaigns and plan optimal discounted pricing with AI profit forecasts. You can achieve desired profit and make profitable discount campaigns without manual calculations and guess work.

Conclusion

In a landscape of automation, campaigns, and regulations, maintaining fair pricing practices is crucial for retailers and eCommerce businesses. By adhering to regulations such as the EU’s Omnibus Directive and prioritizing transparency, you can build trust with consumers and protect your reputation. Careful planning of dynamic pricing strategies, including returning prices to a reasonable level before campaigns, can help you optimize profitability while staying compliant. Additionally, exploring diverse campaign strategies beyond price adjustments can further enhance the effectiveness of your marketing initiatives. Ultimately, by striking a balance between pricing rights, regulations, and ethical considerations, you can ensure long-term success in the dynamic marketplace.

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What’s ahead for eCommerce in 2023? https://www.sniffie.io/blog/whats-ahead-for-ecommerce-in-2023/ Wed, 04 Jan 2023 13:43:58 +0000 https://www.sniffie.io/?p=52290 As the ecommerce industry continues to grow and evolve, businesses need to stay up-to-date with the latest trends in the environment to remain competitive and maximise profits. Several current trends may impact how you price your goods and services. Hence it is essential to have a broad understanding of the environment and where it is […]

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As the ecommerce industry continues to grow and evolve, businesses need to stay up-to-date with the latest trends in the environment to remain competitive and maximise profits. Several current trends may impact how you price your goods and services. Hence it is essential to have a broad understanding of the environment and where it is heading to avoid falling behind.

We’ve compiled a list below of the top ecommerce trends to be on the lookout for in 2023 as we begin the new year. We go over each trend and what it means for e-commerce pricing in the sections that follow.

2023 eCommerce trends:

Increased use of mobile

Mobile commerce accounted for approximately two-thirds (65.7%) of all worldwide e-commerce retail transactions as of January 2022 (Statista), a trend that will keep on growing. Indeed, online shopping is now easy and accessible from all sorts of tablets, phones, and computers. This means that to stay competitive in the market, e-commerce businesses need to be mindful of their mobile sales and ensure that their platforms (whether it is a website or an app) are mobile-friendly.

Mobile commerce may also have an impact on pricing. Here are a few examples:

  • Personalisation: the use of mobile enables retailers to personalise prices based on customer data, for instance, the location, browsing behaviour, purchase history, abandoned checkout cart, and more. This allows retailers to offer personalised discounts, which in turn helps increase sales and customer loyalty.
  • Comparison shopping: mobile devices make it easier for consumers to compare prices and make sure they are getting the best deal on the market. Retailers need to ensure they have their prices set right at any given moment to attract new and existing customers.
  • Dynamic pricing: factors such as comparison shopping and personalisation increase the use of dynamic pricing systems. Retailers can optimise their pricing strategies according to factors such as supply and demand, competition and consumer behaviour to increase profits.
  • Mobile-exclusive deals: some businesses may offer mobile-exclusive deals or promotions in order to encourage mobile purchases. This can also help drive traffic to their mobile app or website.
 

Overall, mobile commerce can have a significant impact on pricing strategies and retailers need to consider how they can use mobile technology to optimise their pricing.

Various new ways to pay

With the increased use of mobile comes also different ways to pay. The use of digital wallets such as PayPal, Apple Pay, Google Pay and Square is ultimately increasing, and customers can choose between various payment methods at different moments.

The introduction of new payment methods in e-commerce can affect pricing in several ways:

  • Fees: some payment options may incur transaction fees, which may increase the overall cost of a purchase. For example, PayPal charges a fee for its services, which is typically passed on to the consumer.
  • Conversion rates: if a business accepts multiple payment methods, it may need to consider conversion rates when setting prices. For example, if a business accepts both USD and EUR, it may need to consider the exchange rate when setting prices in order to ensure that it is making a profit. This is increasingly important due to the globalisation of e-commerce.
  • Competition: the introduction of new payment methods can also impact pricing due to competition. For example, if a competitor begins accepting a new payment method that is popular with consumers, a business may need to consider offering that payment method to remain competitive.
 

To summarise, the introduction and growing number of new payment methods in ecommerce can have a great impact on pricing. Retailers must consider these various factors when setting their online prices to ensure optimised pricing and to remain competitive.

Personalisation

As already mentioned earlier in this post, personalisation is a growing trend and an important one in the eyes of the consumer. With growing abilities to collect and use customer data through machine learning, retailers can tailor products and services to fit the individual preferences of a customer. This can involve offering different prices to different customers based on various factors such as location, purchase history, and demographic data.

Personalisation can affect retailers’ pricing strategies in a few ways:

  • Personalised discounts and promotions: personalisation can allow retailers to offer customised discounts and promotions based on a customer’s past purchases, browsing history, and other data. This can help drive sales and increase customer loyalty.
  • Increased value: personalisation can also help increase the perceived value of a product or service. Customers may be willing to pay more for a product or service that is tailored to their needs and preferences. Some businesses are shifting away from cost-based pricing and instead using value-based pricing, where the price is based on the perceived value of the product or service to the customer. This can involve offering premium pricing for high-quality products or services, or charging a lower price for less differentiated products. Value-based pricing can help businesses differentiate their products and command higher prices, allowing them to focus on the value they provide to customers rather than simply trying to compete on price.
  • Dynamic pricing: Personalisation can also be used in conjunction with dynamic pricing, which involves adjusting prices based on factors such as supply and demand, competition, and consumer behaviour. For example, a retailer may offer a higher price to a customer who has shown a strong preference for a particular product, while offering a lower price to a less interested customer.
 

Overall, personalisation allows retailers to optimise prices based on individual customer data and preferences and can help increase sales and customer loyalty. However, retailers need to balance the benefits of personalisation with the need to remain competitive and offer fair prices.

Social media commerce

Social media ecommerce refers to the use of social media platforms, such as TikTok, Instagram, and Pinterest, for online shopping. This can be achieved through features such as shoppable posts, in-app purchases, and buy buttons.

Social media ecommerce influences pricing in several ways:

  • Competition: The use of social media for e-commerce can increase competition among businesses, as it allows more companies to reach a wider audience. This can put pressure on businesses to offer competitive prices to attract and retain customers.
  • Personalisation: Social media platforms can also be used to personalise prices based on individual customer data. This can allow businesses to offer personalized discounts and promotions, which can help increase sales and customer loyalty.
  • Customer ratings: Social media e-commerce platforms often include customer reviews and ratings, which can impact a customer’s purchasing decision and potentially affect pricing. For example, a product with high ratings may be higher priced.
 

Social media ecommerce can increase competition and the ability to personalise and dynamically price products and can be influenced by customer reviews and ratings. Businesses need to consider these factors when setting prices to optimise their pricing strategies.

Delivery options

With the increased use of ecommerce globally, comes various delivery options that retailers use to attract consumers. Some new delivery trends that have been growing in the e-commerce industry in recent years include; same-day delivery, contactless delivery, drone delivery and green delivery.

These various delivery options can affect a business’ pricing in several ways. For instance, while same-day delivery may be convenient, it may involve additional fees that are passed on to the customer. Green delivery may involve additional costs for the retailer, as it aims to reduce the number of unnecessary deliveries and increase the use of electric vehicles. This may be passed on to the customer in the form of higher-priced products.

It is important for businesses to consider the costs and benefits of different delivery options and how they may impact pricing, and remember these when calculating costs.

 

Use Our Free Price Elasticity Calculator

Use this simple calculator to calculate your product’s price elasticity and understand how price changes affect your product’s demand.

Webinar on dynamic pricing in ecommerce

Increased use of AI

Artificial intelligence (AI) is the ability of machines to perform tasks that would normally require human intelligence, such as learning, problem-solving, and decision-making. AI is being increasingly used in the ecommerce industry to improve various aspects of the online shopping experience, including personalisation, product recommendations, and automation of various tasks.

Here are a few ways in which the use of AI in ecommerce can be used in pricing:

  • Dynamic pricing: AI can be used in conjunction with dynamic pricing. AI can help retailers more easily implement dynamic pricing strategies by analysing large amounts of data in real-time and making adjustments as needed. Many companies use AI pricing software, such as Sniffie, to optimise their prices.
  • Increased efficiency: AI can help increase the efficiency of various tasks, such as inventory management and order fulfilment. This can help reduce costs for retailers, which may allow them to offer lower prices to customers.
  • Competition: The use of AI in e-commerce can also increase competition, as it allows more businesses to access advanced technologies and improve their operations. This can put pressure on businesses to offer competitive prices in order to attract and retain customers.
 
Indeed, the use of AI in ecommerce can have a variety of impacts on pricing. It can enable personalisation and dynamic pricing, and can help increase efficiency and reduce costs. However, it can also increase competition and potentially affect pricing in other ways. It is important for businesses to carefully consider the costs and benefits of using AI and how it may impact their pricing strategies.

Inflation as an important issue

Inflation is the sustained increase in the general price level of goods and services in an economy over a period of time. It is typically measured by the percentage change in a price index, such as the consumer price index (CPI). Inflation can have a significant impact on e-commerce pricing, and as it has been rising, it is an important factor to consider in 2023.

Here are a few ways in which inflation can affect pricing:

  • Prices: Inflation can cause the prices of goods and services to increase over time. This can impact the prices of products sold through ecommerce platforms, as retailers may need to adjust their prices to keep up with inflation.
  • Margins: Inflation can also impact a business’s profit margins, as the cost of goods and services may increase, while the price of the products being sold may not. This can make it more challenging for retailers to maintain healthy profit margins, which may affect their pricing strategies.
  • Purchasing power: Inflation can reduce the purchasing power of consumers, as their money may not be able to buy as much as it did before due to rising prices. This can affect the demand for online goods and services.
  • Competition: Inflation can also impact competition in the e-commerce industry, as businesses may need to adjust their prices in order to remain competitive and meet the needs of their customers.
 

It is important for businesses to carefully consider the effects of inflation on their operations and pricing strategies.

Use our sale price planning tool

Are you interested to know what is the best price for your next discount campaign? Is raising the price before the campaign wise? To know it, try out our latest tool Discount Campaign Pricing Simulator and play with two scenarios and real-life demand. 

Discount Pricing Campaign Simulator

Subscription models

Subscription models are a type of pricing strategy in which customers pay a recurring fee for access to a product or service. This can be an attractive option for both businesses and customers, as it can provide a predictable source of revenue for businesses and a convenient and cost-effective way for customers to access products or services.

Subscription models can have a variety of impacts on ecommerce pricing:

  • Customer loyalty: Subscription models can help increase customer loyalty, as customers are more likely to continue using a product or service if they are paying a recurring fee for it. This can help businesses retain customers and increase revenue over time.
  • Price elasticity: Subscription models can also affect the price elasticity of a product or service. Price elasticity refers to the degree to which the demand for a product or service is sensitive to changes in price. Subscription models may be less sensitive to price changes, as customers are paying a recurring fee rather than a one-time purchase price.
  • Competition: Subscription models can also impact competition in the ecommerce industry, as businesses may need to offer competitive pricing and value in order to attract and retain subscribers.
  • Customer segmentation: Subscription models can also allow companies to segment their customer base and offer different pricing tiers based on the level of access or features that customers are paying for. This can help businesses optimise their pricing strategies and meet the needs of different customer segments.

Especially for retailers selling common products, it may be a smart idea to think about using a subscription model.

Transparency & sustainability

Many consumers are becoming more price-sensitive and are looking for greater transparency in pricing. Businesses that are upfront and transparent about their pricing may be more appealing to these customers. This can involve clearly displaying prices on websites and other channels, as well as being transparent about any fees or charges that may be involved in the purchase process. Actually, the new EU Omnibus Directive is set out to make sure that business comply with transparency.

In addition, consumers are increasingly seeking sustainability in the products and services they purchase. This can affect the demand for certain products and services, which can in turn impact pricing. For example, a product that is perceived as more transparent and sustainable may command a higher price.

Sustainability can also impact the cost of production for businesses, as sustainable practices may involve additional expenses, such as the use of environmentally-friendly materials or processes. This can affect the overall cost of goods and services, which can impact in turn pricing.

Transparency and sustainability can also impact a business’s brand reputation and customer loyalty. Consumers may be more likely to purchase from a business that is perceived as transparent and sustainable, which can help drive sales and increase revenue.

Overall, transparency and sustainability can have a variety of impacts on e-commerce pricing. In order to satisfy customer expectations and maximise their pricing strategies, it is crucial for firms to take these aspects into account when setting prices.

Ensuring Price Display Compliance

Make sure to adhere to the Omnibus Directive when reducing the price of your products.

Omnibus App

Conclusion

As this list of trends shows, multiple aspects in the environment may affect pricing strategies and pricing decisions. It is crucial to keep up with current trends in order to make the best possible pricing decisions and optimise profits. By regularly reviewing and adjusting their pricing strategies, businesses can ensure that they are aligned with their goals and the needs of their customers.

Finally, the complexities of the environment with the use of various data from omni-channel platforms is making it more difficult for companies to organise and predict their pricing strategies. Hence, the use of well-set systems, such as pricing software and pricing management systems is becoming a must in order to survive as an ecommerce store.

We hope this list gives you a better overall view of the pricing environment for this year.

Use our FREE tools from Resource Library

Are you interested to know what is the best price for your next discount campaign? Is raising the price before the campaign wise? To know it, try out our latest tool Discount Campaign Pricing Simulator and play with two scenarios and real-life demand. 

Discount Pricing Campaign Simulator

The post What’s ahead for eCommerce in 2023? appeared first on Sniffie.

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How to Show Omnibus Prices on Your Website? https://www.sniffie.io/blog/how-to-show-omnibus-prices-on-your-website/ Tue, 03 Jan 2023 22:42:00 +0000 https://www.sniffie.io/?p=52357 As the EU’s new Omnibus Directive is in force, the legal requirements mean you must change the way you display your product prices on your websites, especially discounted prices. Before we go into more detail on how you should show your product prices on your site, let’s take a quick recap on what exactly is […]

The post How to Show Omnibus Prices on Your Website? appeared first on Sniffie.

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As the EU’s new Omnibus Directive is in force, the legal requirements mean you must change the way you display your product prices on your websites, especially discounted prices.

Before we go into more detail on how you should show your product prices on your site, let’s take a quick recap on what exactly is an Omnibus Price, and why is it important for EU businesses to display it?

Here’s what you need to know:

What are Omnibus Prices?

An Omnibus Price is the lowest price that a consumer has been able to buy a specific product for during the past 30 days. The Omnibus Directive requires retailers to inform consumers not only of the discounted price or the discount percentage of a product, but also the previous price the product has had on sale within the past 30 days.

As a simple example let’s imagine that you’re running an e-commerce clothing business within the EU. You’ve decided to put jeans and hoodies on sale. The Omnibus Directive requires that you inform consumers not only of the percentage or euro amount of the discount for the product but also the lowest price at which these products have been sold to consumers within the past 30 days.

To make this example more understandable, let’s say that you have a collection of jeans that normally sell for 100€. You decide to put these jeans on sale for the pre-Christmas season with a 30% discount, meaning a customer would pay 70€ for the jeans. Later, during the Christmas holiday season, you decide to have another sale and reduce the price of these jeans to 50€. In this case, you cannot advertise that the jeans are on sale with a 50% discount because that would be based on the normal price of 100€. Instead, the discount should be calculated based on the 30-day lowest price, which in this case would be 70€. This means that the discount would be calculated as 50€ (the sale price) divided by 70€ (the 30-day lowest price), resulting in a discount of approximately 29%.

How to display Omnibus Prices on product pages

As an EU business, it is important to ensure that you display Omnibus Prices on your product pages clearly. Here are a few tips on how to do this effectively:

  • Make the omnibus prices stand out: The omnibus prices should be displayed in a way it is easily accessible and recognizable on the product page, ideally next to the product price. This will make it easy for customers to see the historical prices as well as the final selling price of the product.  
  • Be consistent: Make sure to use the same method for displaying Omnibus Prices across all of your product pages. This will help ensure consistency and clarity for customers.

Show your Omnibus price automatically

We keep an eye on the lowest prices for 30 days and dynamically show them on your website. Show off your discounted pricing with confidence!

sniffie omnibus pricing

Examples

Let’s look at some concrete examples of how Omnibus prices should be shown on your product page to get a real understanding of the matter.

Example #1: A product page before a campaign takes place

The image below shows the starting point (time before a campaign has taken place) of our exemplary product page.

The product page only displays the regular price of the item without providing any additional information about previous pricing. The Omnibus Directive applies only when a product is on sale, so if there is no current sale for the item, it is not necessary to show any pricing history information.

Example #2: The product pace with an ongoing campaign and a 30-day lowest price is shown

The image below show cases an example of a product page when the product is on sale and the 30-day lowest price point is displayed on the page. 

The 30-day lowest price can be presented as a simple element on the page which will comply with the Omnibus Directive requirements as it indicates the lowest price of the product in the past 30 days prior to the current campaign.

Example #3: The product page with an ongoing campaign and a 30-day lowest price + additional information

Our final example image illustrates a product page that displays the 30-day lowest price point and also includes the complete historical pricing data and potential 3rd party market pricing information. 

The 30-day lowest price point is presented as a basic element on the page, and the pricing history is presented in the form of a graph. This type of pricing information can be displayed for example by using our Omnibus Pricing App.

Ensuring Price Display Compliance

Make sure to adhere to the Omnibus Directive when reducing the price of your products.

Omnibus App

Conclusion

In conclusion, the EU’s Omnibus Directive affects the way eCommerce businesses must display their product prices, particularly those on sale. The directive requires retailers to inform customers not only of the discounted price or percentage, but also the lowest price a product has been sold for in the past 30 days. These prices are known as omnibus prices. Businesses must be transparent in their pricing, making the omnibus prices stand out and be easily accessible to customers, while maintaining consistency across all product pages. The examples provided in this article demonstrate how to display omnibus prices effectively and comply with the directive. As an EU business, it’s crucial to understand and follow the new regulations to ensure compliance and maintain transparency for customers.

The post How to Show Omnibus Prices on Your Website? appeared first on Sniffie.

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How to calculate a perfect sale price after the Omnibus Directive came into force? https://www.sniffie.io/blog/how-to-calculate-a-perfect-sale-price-after-the-omnibus-directive-came-into-force/ Mon, 19 Sep 2022 09:10:56 +0000 https://www.sniffie.io/?p=49542 How do you calculate a perfect sale price for your next campaign? Running a sale like Black Friday to boost your product sales is often tempting. Earlier on, previous campaign results and estimated outcomes were enough to make a solid plan for the next sale. You probably used the same approach, most likely, every time. […]

The post How to calculate a perfect sale price after the Omnibus Directive came into force? appeared first on Sniffie.

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How do you calculate a perfect sale price for your next campaign? Running a sale like Black Friday to boost your product sales is often tempting. Earlier on, previous campaign results and estimated outcomes were enough to make a solid plan for the next sale. You probably used the same approach, most likely, every time. However, as the EU’s new Omnibus Directive is in force, the legal requirements mean you must change how you prepare for sale campaigns. You must also change the way you plan your sale price. We decided to study the difference between two approaches on pricing to create a stellar sale campaign. We used the demand models used by our AI to enable as accurate a forecast model as possible. 

The background for the sale price simulation

As said above, we base our simulation on actual demand. As the product, we are selling a chair. A light wooden chair called creatively Light Wooden Chair

The original price we brought to market was 500€, and now the price is 450€. We use that as a given premise in both cases. Firstly, we are 31 days from the 30-day discount campaign. That is why, we must decide whether to raise the price higher to get a better comparison price (Omnibus Directive regulation) or use a lower price to start the sale. 

The simulation considers in both scenarios Omnibus Directive and will comply with that legislation. We will go to that at the end of the blog post. But now, we must decide on the market we are in and select the price sensitivity of our customers.

Show your Omnibus price automatically

We keep an eye on the lowest prices for 30 days and dynamically show them on your website. Show off your discounted pricing with confidence!

sniffie omnibus pricing

Determining the customer profile first

As pricing highly depends on your customers’ price sensitivity, we will consider that as the starting point. In case multiple retailers are selling the same products around the internet, it is more likely that your customers will look for the lowest option. 

To make this simulation real, we used aggregated data from Sniffie AI to create five different customer profiles (Sniffie demand function). The price sensitivity takes into account the market competition as well. The more competed the market is, the higher sensitivity you should choose. The more options there are on the market, the more possibilities consumers can choose from. The customer profiles based on price sensitivity use price elasticity: (see also: Price elasticity basics: Understand the Strategic Pricing Gateway)

 

1. Extremely price sensitive customers

For these customers, the price is of utmost importance. They know the market and price and compare every purchase from multiple retailers. They love a good deal. So for them, your promise of a low price makes no difference unless it’s true. You can see the demand and profit curves below every profile against the cost of our product.

 

Profit and demand curve for Extremely price sensitive customers
Picture 1. Profit and demand curve for Extremely price sensitive customers

 

2. Very price sensitive customers

For this segment, price plays an important part. Because they know the market price, a more negligible price difference will make them buy elsewhere.

 

Profit and demand curve for Very price sensitive customers
Picture 2. Profit and demand curve for Very price sensitive customers. Note how the demand curve starts to smooth out in the end.

 

3. Price sensitive customers

For these customers, price is essential but not the only thing they consider in their purchase decision. They might appreciate fast delivery, good reviews, branding, earlier purchases etc.

Profit and demand curve for price sensitive customers
Picture 3. Profit and demand curve for price sensitive customers. The demand and profit curves start to be fairly smooth.

  

4. Price affects very little to these customers

These customers do not care about the price. They love shopping for products on impulse or from the same retailer. They also care more about the saved time on fast shopping experience and delivery than the actual sale price.

Picture 4. For these customers, for whom price affects very little, the price range is already really high.
 

5. Price has no effect to these customers

For these customers, it is irrelevant what they pay for your products. So naturally, for this simulation, we will consider the above examples. An example of this type of product is a Ferrari. On the contrary, people buying a Ferrari might love the fact that it costs more. Then they know fewer people are driving those. 

 
Totally inelastic profit and demand curves
Picture 5. Totally inelastic profit and demand curves

Use Our Free Price Elasticity Calculator

Use this simple calculator to calculate your product’s price elasticity and understand how price changes affect your product’s demand.

Webinar on dynamic pricing in ecommerce

Specifying the sale price before the sale

As Omnibus Directive requires us to show the 30-day lowest price before the campaign, the comparison price and discount percentage will play a part. According to studies, the minimum discount should be at least 5%. The minimum does not sound like a discount but still is the lowest amount, attracting customers’ attention. Therefore, it would be best if you chose the discount’s upper limit by evaluating our campaign’s cost structure and aim. In this example, our costs are only 18% of our price (450€), which gives us great flexibility when designing the on sale price.

Let’s assume we aim to create as much profit as possible and clear stock to make room for newer models. For this example, we evaluate that we want our minimum margin to be around 160€ price point, and to clear stock, we want the minimum sale percentage to be at least 30%. The 30% we have learned by analyzing previous sales. These premises paint our range of possible sale percentages to 30% – 64%.

Note that the discount will cut our margin more than it cuts the price the customer has to pay. So in this example, giving a 50% discount from 450€ for the customer cuts our margin by roughly 60%.

In these scenarios, we also assume that we are not the only ones selling light wooden chairs. According to studies, this makes our customers more price sensitive. Based on studies, we can also assume that since we are an eCommerce company, the customers respond better to “30% cheaper than market” signs than to “30% discount from our previous price”. This encourages us to focus our marketing more on the discount from the market price than the discount percentage from our original price.

The question is: What is the best price for the 31 days before the campaign? How will that affect the overall profitability of our sale campaign? 

We will lose sales in the previous 30 days if we have a very price-sensitive market. So to cover that, we need to understand the impact of the price change before the sale campaign. 

 

Selecting the sale campaign discount %  

A successful sales campaign depends highly on how good deals you can provide—knowing your purchase price, demand from earlier campaigns and your marketing budget, the questions are: 

What will be the best sale discount % in your upcoming campaign? 

What is the best option for the sale to be as profitable for us as possible? 

Finally, before you make the decision you could use two thumb rules. First, the percentage should be more than 30% (see above the explanation) and the end price inline with other sale prices on the market. 

To see the difference, we will compare the two scenarios and think about how realistic those are for us.

 

Returning to normal pricing after sale campaign  

We are naturally returning our pricing to normal, which also needs some consideration. For example, what should be the regular price of our product after the sale? We again examine the price impact on the overall profitability 30 days after the sale. Many eCommerce companies use dynamic pricing, so this issue might be something they consider more on the gateway they give the pricing engine to set the prices.

 

Running the sale price simulation

Eventually, we analyze the results between the scenarios with detailed analyses and see how revenue and profit develop at each stage. To make this visually clear we highlighted the three 30 days periods with different colors. The areas are:

Lighter pink 

Light pink

30-day period before the campaign.

Green

Light green

30-day campaign period.

Purple

30-day period after campaign.

So let’s start.

Ensuring Price Display Compliance

Make sure to adhere to the Omnibus Directive when reducing the price of your products.

Omnibus App

Determine the market for Light Wooden designer chair

As we are selling a Light Wooden designer chair, the market we are in is price sensitive (see above for the reasoning). Our customers value the price, but it’s not the only criteria they consider. They appreciate fast delivery, which we are known for. So the price sensitivity is set to the second highest level. While using our campaign pricing simulator, you can always change the demand for both scenarios. 

 

Setting the 30 day price before the sale

As the price is now 450€, we need to determine the strategy for both scenarios. To see how we perform, we create two highly different techniques. Scenario 1. is built on the expectation that a very high sale discount % will help us create a good campaign and get new customers for our customer pool. So for scenario 1. we raise the price to 500€ (a 50€ increase)

For scenario 2. we remain at the 450€ level. The ration behind this approach is that we have higher volumes before the campaign. That way we make a more constant flow of customers to our shop. 

 

 Table 1. Price set before campaignScenario 1.Scenario 2.
Price set Before Campaign  500,00 €450,00 €  

  

Finalising the sale price and sale discount %

Now that we have raised scenario 1. price to 500€, we even have the legal right to compare the price to the original launch level ie. 500€. This will give us a higher levy for setting the sale % in the campaign. 

Our purchase price is 80€ for both scenarios, so the discount % can be fairly high in both cases. For scenario 1. we set the discount to 60%. That is a very high discount. For scenario 2 we set the sale discount to 45%. It is higher than 30% and in the expected line with the market pricing. See the sale campaign details from the below table.  

 

 Table 2. Sale Campaign detailsScenario 1.Scenario 2.
Campaign Discount % 60 %45 %
Sale price180 €247,50 €
Comparison prices450 €500 €
Lowest 30-day price450 €500 €
Savings %-60 %-51 %

 

Returning to normal pricing after campaign

As we now have good sales volumes and profitability of 450€ level, we decided to try out how our simulation works if in scenario 1. we raise the price to 450€ and in scenario 2. to 500€. Below you can find the returned prices.

 

 Table 3. Sale price comparisonScenario 1.Scenario 2.
Sale price450 €500,00 €

 

The outcome of the sale scenarios

With these settings, scenario 2. will win with an overall 6% profitability ratio, although scenario 1. outperforms scenario 2. with a whopping 34% profit difference before the campaign. The campaign performance of campaign 2 is 64% higher than scenario 1. when we compare the profits. On revenue, the difference is 34%, which is also high. Lets dive deeper in the analytics.

 

Table 4. Detailed analysesCampaign1Campaign2DifferenceDifference %
Overall Revenue4 378 524 €4 586 132 €207 608 €5 %
Revenue Before Campaign1 189 080 €764 636 €-424 444 €-36 %
Profit Before Campaign977 685 €641 589 €– 336 095 €-34 %
Campaign Revenue540 000 €732 972 €192 972 €36 %
Campaign Profit299 999 €492 981 €192 981 €64 %
Overall Profit3 482 779 €3 687 350 €204 571 €6 %
 
 
 
 
Picture 6. Comparison of pricing in scenario 1 and 2.
 
Sales volumes in different scenarios
Picture 7. Sales volumes in different scenarios
 
Revenue comparison in different scenarios
Picture 8. Revenue comparison in different scenarios
 
Profit scenarios in different stages
Picture 9. Profit scenarios in different stages

Use our sale price planning tool

Are you interested to know what is the best on sale price for your next discount campaign? Is raising the price before the campaign wise? To know it, try out our latest tool Discount Campaign Pricing Simulator and play with two scenarios and real-life demand. 

Discount Pricing Campaign Simulator

Visual difference on the product pages

 
There will be a psychological difference on the product pages. For example, if you are selling private labels, you might focus more on the discount percentage as the market price. Here are the two examples of our campaign:
 
Scenario 1. product page with the discount
Scenario 1. product page with the discount
Scenario 2. product page with the discount
Scenario 2. product page with the discount
 

 

Analyzing the results to understand why the difference is so high

The simple answer for the difference is that we were too eager to give a discount in scenario 1., although our customers are price sensitive. A 60% discount is enormous, even too high. But even if we started from 500€, 60% eats most of our profits during the campaign. Anything above 50%, is most likely too much for your profits. 

For example, setting the deal in scenario 1. to 50% would have narrowed the gap to 2% on overall profitability. Moreover, putting the final price to 480€ for scenario 1. would mean that scenario 1. would win with an overall 2% and 70 139€ difference

This example shows well that, when planning a campaign, it is too luring to higher prices before the sale and to set high discounts, even if you have price-sensitive customers. 

Naturally, every case is different, and only you can know the actual impact on your customers. That said, using clear and comprehensive scenario calculations for your campaign will help you create profitable deals in your next discount campaign.

Notice that even you are human. Thinking that a high discount percentage will make the best results might be psychologically biased. Therefore we suggest you use this type of exercise to help your decision-making. Enlighten your team about the outcomes, even on a example product like this. 

We uploaded the Excel tool we used to our Resource Library to help you make decisions. You can also download our price elasticity tool to know what kind of customers you are serving. Here is a list how you do the same scenario by yourself. 

  1. Download the tools
  2. Calculate your customers price elasticity
  3. Use that as a basis in the scenarios
  4. Play the scenario in our Excel tool
 

Hopefully it will help you to make more informed decisions. 

Use our FREE tools from Resource Library

Are you interested to know what is the best price for your next discount campaign? Is raising the price before the campaign wise? To know it, try out our latest tool Discount Campaign Pricing Simulator and play with two scenarios and real-life demand. 

Discount Pricing Campaign Simulator

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Our approach to Omnibus compliant pricing https://www.sniffie.io/blog/our-approach-to-omnibus-compliant-pricing/ Thu, 12 May 2022 15:11:15 +0000 https://www.sniffie.io/?p=45959 What is Omnibus compliant pricing? Start preparing for omnibus compliant pricing! Running a pricing campaign on your website or retail store will permanently change across the EU on 28.5.2022 when the Omnibus Directive enters into force.  What was the Omnibus Directive again? Enforcement and Modernisation directive 2019/2161 (better known as Omnibus-directive) is an EU directive […]

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What is Omnibus compliant pricing?

Start preparing for omnibus compliant pricing! Running a pricing campaign on your website or retail store will permanently change across the EU on 28.5.2022 when the Omnibus Directive enters into force. 

What was the Omnibus Directive again? Enforcement and Modernisation directive 2019/2161 (better known as Omnibus-directive) is an EU directive that aims to reinforce consumer rights via enforcement measures and increased transparency requirements. The main aim of the omnibus directive is to enhance the protection of consumer rights across the European Union.

The changes that come with the directive and omnibus compliant pricing affect significantly the following elements of retail and e-commerce:

  1. Information regarding price reductions (discounts) have to be more transparent.
  2. Seller information has to be extended, customers have to know who they are actually buying from.
  3. Fake customer reviews or endorsement are prohibited, all customer reviews have to be authentic.
  4. Retailers have to inform customers about the use of methods of providing customers with personalized prices as a result of automated decision-making and consumer profiles such as price optimization algorithms.

The directive unifies and modernizes the existing EU consumer protection legislation. Consumers are given the long-waited opportunity to exercise their consumer rights more broadly whereas retail and online businesses are required to follow a strict set of rules to ensure increased transparency in marketplaces.

Legal Research Paper on Omnibus Directive and Pricing

We gathered a legal research project and you are able to get further information by downloading the ebook from the below link. 

Omnibus Directive Legal Reasearch Paper

How does our legal module make sure that you have omnibus compliant pricing?

Our pricing campaign tool already collects each price point of our customers’ products every day which makes it quick and simple to show Omnibus prices in your online store.

 

How Omnibus Prices are shown in Sniffie Pricing Campaign Tool
How Omnibus Prices are shown in Sniffie Pricing Campaign Tool

So, to start off we set up an integration between our service and your Ecommerce platform. Some we have ready made integrations such as Shopify. This way we get access to the price information and price history of your products. Once we have the integration up and running we can calculate the omnibus price for your products. To clarify, we only calculate the omnibus compliant price for you, it’s up to you to make sure that the price is visible on your website! Naturally we can consult on how the price should be shown and could be shown on the website.

Whenever prices are updated via integration, we recalculate the omnibus price for the product(s). We also recalculate this information whenever the date changes. We also calculate the omnibus price for your products regardless of the fact if they are currently on sale, so the information is available everyday for all your products. This allows you to fetch the omnibus price to your system before you add a product on sale which in turn will give you more direct control over planning for campaigns.

You are able to get omnibus information via a separate API endpoint (filterable by SKU), or can view those in our UI. We calculate and keep the Omnibus information up to date, and you can just fetch the information via our API after you have made changes and recalculation has been completed.

Discount codes in Sniffie
How the discount codes show up in Sniffie. Those can also be added from Sniffie.

Discount coupons, discounts codes or vouchers have raised a lot of discussion related to the directive. How do we deal with these coupons?

  • Regardless of market, we take into account discount coupons and coupons that are generally accessible (i.e. not private coupons).
  • We may be able to get the information about your discount coupons via integration, or if not possible, a copy can be added via our UI.
  • Any time coupons are added / deleted or coupon-to-product relations are edited, we recalculate the omnibus price for your product(s).
  • Coupons that apply for normal priced products only, as well as for all products are taken into account separately.
  • Coupons can be global (i.e. applied to all products) or for selected products only.
  • If you are using Sniffie’s pricing module, you are able to select Omnibus price (with coupons or without coupons) as an option when scheduling price pushes.
  • Since we provide information for all products with and without coupons taken into account, it’s up to you to select which price(s) you show on your online store. This depends on the country you operate in. Read our Omnibus Ebook below for a quick start on how different countries have applied Omnibus directive in their own legislation.

What are the requirements for using the module?

  • An integration between our service and your Ecommerce platform is required.
  • At least 30 days of history is required for full legal compliance (i.e. integration needs to be live for 30 days, since otherwise we don’t know the price of any product that did not sell anything, as there is no entry in the receipt data),
  • When using coupons we need information about the ones that are valid until further notice and coupons that have a specific start & end date. If your integration does not support importing coupons, you need to add some manually in our UI (note that you don’t need to create all, just the ones with biggest discounts).

If you are looking for a solution for your pricing campaign or need more information on the subject you can easily book a meeting with us to discuss further how to solve the issue.

Ensuring Price Display Compliance

Make sure to adhere to the Omnibus Directive when reducing the price of your products.

Omnibus App

Make Your Store Compliant in a Few Clicks

If you are a Shopify or a BigCommerce seller, look no further for a quick and efficient solution for your promotions!

The Omnibus Price application automatically tracks and displays the lowest price over 30 days when products are on discount. The lowest price over 30 days includes Shopify discount codes. The timeframe for the lowest price and the campaign duration can be extended and adjusted in compliance with the laws of your country.

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